I’ve bought a funeral plan, what should my family do when I pass away?

I’ve bought a funeral plan, what should my family do when I pass away?

When you purchase a funeral plan from Capital Life you will receive a full welcome pack in the post. Within this welcome pack is a clear guide for your loved ones to follow.

In short, they contact the 24-hour helpline to notify us of the death along with the plan reference number. This will be on your plan certificate (also included in the pack). Then, the Funeral Director will take care of everything according to the particulars of the plan purchased. The Funeral Director will be there to help guide your loved ones through all the arrangements.